EV Charging at York Designer Outlet

32 EV chargers now avaliable from Tesla Superchargers and Raw Charging

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Visiting us in an electric vehicle? We've got you covered - our new EV charging points are now available on-site.

TESLA Superchargers

We have 16 new Tesla Superchargers, all located at the West Entrance near Polo Ralph Lauren. All units include universal charging for all types of electric vehicles.

Our new 16 New Tesla Superchargers charge up to 250kW max
For pricing details view here.

How do I charge if I don't drive a Tesla vehicle?

• Download the Tesla app (version 4.30.5 or later) for iOS or Android and create a Tesla Account.
• Select ‘Charge Your EV’ and find your Supercharger site.
• Tap the ‘Add Your Vehicle Details’ banner and add your details.
• Add your payment method and follow the prompts.
• When you are finished, select ‘Stop Charging’ to complete your session.

Alternatively:

How do I pay for Supercharging?
• You can pay directly at the Supercharger using a major credit card, a mobile payment service or text-to-pay.
• To make a payment at the Supercharging post with a credit card, follow the Supercharging steps, plug in your vehicle and tap your credit card on the payment terminal.
• Your vehicle will begin charging once your credit card payment is accepted.
• To make a Supercharging payment with text-to-pay, text “Pay” to 48717 and follow the prompts.

RAW Charging with ChargePoint

We have 16 ChargePoint spaces, all located at the West Entrance near Polo Ralph Lauren . All units include universal charging for all types of electric vehicles, allowing charge in as little as 3 hours for most cars.
The price to charge is £0.65p per kWh (this is subject to market fluctuations).

For a more hassle free visit we advise customers to download and register with the ChargePoint App ahead of visiting.
Download the ChargePoint App HERE

A handy How-To video from ChargePoint is also available HERE

Plan your visit

Q - How can I pay for a session?
A- You can pay for a charging session via the ChargePoint app, ChargePoint RFID cards, some roaming services and contactless payment.

Q- Is there a customer support line I can contact?
A- ChargePoint provide a 24/7 driver support service to assist drivers in need. The number is 02075 195 052. This number is displayed in the ChargePoint app and on the charger's display as well. The call centre will be able to handle almost all customer issues you may experience.

Q- How do I unlock my cable?
A – Ensure the charging session is finished before unlocking the connector from your car first, followed by the charger if you have used your own cable. You will need to ensure your car is unlocked to disconnect the cable from your car.

Q – Why is my contactless card not working?
A – The transaction will be recognised by the charger and sent to the customer’s bank for approval. If the bank does not recognise EV Charging as an acceptable transaction, it will not authorise the customer’s transaction. Therefore, the charger will not authorise the session. So, contactless may work for one customer but not for another.

Q – The charger says it can do 22kW, why is my session slower than this?
A – This is usually dependent on the customer’s vehicle’s charging capacity. Common charging speeds on the EV market will be 3.7kW, 7.4kW, 11kW and occasionally 22kW. The most common being 11kW and 7.4kW. The charger will only distribute what the car is capable of taking. As well as this, if two plugs on the same charger are connected, the charger will split the available power between those two cars. For example, if two cars capable of charging at 22kW plug in to the charger, the charger will give 11kW each to the cars. There are other factors which effect charging speeds but these are the most common reasons.

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