Guest Services


Free parking spaces

There are 3,000 free parking spaces around the Centre and 10 electric car-charging stations on P2.

Free Shuttlebus

Take our Free Shuttle Service every Friday and Saturday and on events to get non-stop in 30 minutes from Berlin city centre to the Designer Outlet Berlin.

Kids Cabs

Our Kids Cabs can be rented from Guest Service for only €5 per day (and a deposit for the key).

Free parking spaces

There are 3,000 free parking spaces around the Centre and 10 electric car-charging stations on P2.

Free Shuttlebus

Take our Free Shuttle Service every Friday and Saturday and on events to get non-stop in 30 minutes from Berlin city centre to the Designer Outlet Berlin.

Kids Cabs

Our Kids Cabs can be rented from Guest Service for only €5 per day (and a deposit for the key).

Services

  • Free Car Parking

  • Disabled Access

  • Restaurants & Cafes

  • Gift Cards

  • Tax Free Shopping

  • Kids Playground

  • Free Wifi

  • Pet Friendly

  • Baby Changing Facilities

guestservices

Meet Your Guest Services Team​

Welcome to your go-to spot for support and assistance during your visit! Our Guest Services Team is here to ensure you have a seamless and delightful shopping experience. Whether you need help finding your way around, booking special services, or simply have a question, our friendly team is at your service.​

What We Do ​

Our Guest Services Team is dedicated to making your visit as enjoyable and efficient as possible. Here’s how we can assist you:​

  • Planning Your Day: Dreaming of the ultimate day at our centre? Seeking local gems? Drop us a line, and we'll craft an extraordinary day our itinerary for you. ​
  • Service Bookings: Need a personal shopper or a stroller for your little one? Let us handle the arrangements for you.​
  • Wayfinding: Not sure where to find a specific store or amenity? We’ve got the maps and the tips to help you navigate our centre with ease.​
  • Feedback: Loved your experience? Or maybe something wasn’t quite right? Talk to us! Your feedback is invaluable and helps us enhance the centre experience.​
  • Gift Cards: Can't decide on the perfect gift? Our Gift Cards are a surefire hit, and our dedicated Guest Services Team is ready to assist you in gifting the present of possibility! ​

Come and Say Hello! Next time you’re in the centre, don’t hesitate to stop by our Guest Services desk. Whether you’re looking for directions, service information, or just a local recommendation, we’re here to help. We look forward to making your shopping experience extraordinary!​

 

Welcome
To Designer Outlet Berlin